Dhwani Crisis Hotline

The hotline has a 24-hour, toll-free number (044-43111143/1800 102 7282) that survivors of intimate partner violence, family violence, burn violence, their families and caregivers can dial into during an emergency to access immediate and timely help as well as follow-up and referrals services that provide information to meet the needs of survivors at various stages of the recovery and rehabilitative process. The hotline serves as a critical resource for women and queer individuals affected by violence to safely access information, discuss their situations, recognize patterns of abuse and seek emotional and physical support especially given the conspiracy of silence and shame that surrounds violence within the home.

The platform enables the creation of a database of relevant stakeholders who have a role to play in providing support for domestic violence and burn survivors. Starting with Tamil Nadu, the network will be expanded to other states in subsequent phases. This will allow the survivors and their families to connect and interact with various stakeholders in the domestic violence and burn support infrastructure such as medical service providers, civil society organizations, legal representatives etc. It will provide information on rehabilitation, available government schemes, legal know-how, training and job opportunities amongst other things.

Trained and experienced counsellors will provide empathetic, non-judgmental and solution-focused support that will help explore the options available to women. These include:

   Telephone crisis counselling & support

   Risk assessment & safety planning

   Rescue services

   Emergency transport and accommodation referrals

   Referrals to emergency shelters

   Legal and medical referrals

   Options for in-person counselling

   Support for filing police cases

   Interfacing with law enforcement

   Interfacing with protection officers under the Domestic Violence Act

   Specialized services for children

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